FP7 IRMOS also examined aspects of translation of ALS terms at the application level into resource-based attributes to bridge the gap between customer expectations and cloud provider resource management mechanisms.   The European Commission has presented a summary of the results of various ALS research projects (from specifications to monitoring, management and implementation).  Many SLAs follow the specifications of the COMPUTER infrastructure library when applied to IT services. Uptime is also a common metric that is often used for data services such as shared hosting, virtual private servers and dedicated servers. General agreements include network availability percentage, operating time, number of planned maintenance windows, etc. Because applications are moved from dedicated hardware to the cloud, they must reach the same level of service, or even more sophisticated than conventional installations. SLAs for cloud services focus on data center features and more recently include network features (see Carrier`s Cloud) to support end-to-end SLAs.  Service Level Agreement (ili skra`eno SLA) i dio ugovora (mada moée da bude i poseban ugovor) u kom se definiée vrsta i nivo usluge izme`u ponu`a usluge (prodavca, odnosno service provider-a) i klijenta (kupca, odnosno customer-a). The service received by the customer as a result of the service provided is at the heart of the service level agreement. SLAs often include many elements, from the definition of services to the termination of the contract.  In order to ensure rigorous compliance with ALS, these agreements are often designed with specific lines of demarcation and the parties concerned must meet regularly to create an open communication forum.
Rewards and penalties that apply to the supplier are often set. Most ALS also leave room for regular (annual) revisions to make changes.  A web service level agreement (WSLA) is a standard for monitoring compliance with web services through the service level agreement.